Booking & Cancellation Policy

Welcome to
The Aesthetics Boutique Medical Spa

To provide exceptional care and ensure every client receives the time, attention, and quality of service they deserve, we kindly ask that all appointments are respected.

Our appointment policies ensure fairness to all clients, including those on our waitlist, while allowing us to maintain the highest standard of personalized care.

We appreciate your understanding and cooperation with the following policies.

1. LATE ARRIVALS

Please arrive on time for your scheduled appointment. Clients arriving more than 15 minutes late may be required to reschedule if there is insufficient time to safely complete their treatment. A $50 late arrival fee may apply.

2. CANCELLATIONS & RESCHEDULING

We require a minimum of 24 hours' notice to cancel or reschedule any appointment, including complimentary consultations.

Appointments cancelled or rescheduled with less than 24 hours' notice will be subject to a $100 cancellation fee, regardless of whether the appointment is complimentary or a paid service.

3. NO-SHOW POLICY

Clients who fail to attend their scheduled appointment, including complimentary consultations, without prior notice will be charged a $150 no-show fee.

4. NEOGEN PSR & PLEXR PLUS TREATMENTS

Due to the extended appointment times, specialized preparation, and clinical resources required for these advanced treatments, the following booking conditions apply:

• A $250 deposit is required to secure all NeoGen PSR and Plexr Plus treatment appointments.
• A minimum of 48 hours' notice is required for cancellations or rescheduling.
• Cancellations or rescheduling requests made with less than 48 hours' notice will result in forfeiture of the $250 deposit.
• Failure to attend a scheduled appointment will result in forfeiture of the deposit.
• Deposits are applied toward the total treatment cost upon completion of the appointment.
• Deposits for appointments cancelled or rescheduled with at least 48 hours' notice will remain as a credit toward a future appointment.
• A new $250 deposit will be required to secure another appointment if the original deposit has been forfeited.

The $250 deposit forfeiture replaces the standard cancellation or no-show fee for these treatments.

5. IV INFUSION THERAPY

Due to the specialized preparation, medical supplies, and clinical resources required for IV infusion therapy, the following conditions apply:

• All IV infusion purchases, whether made online or in the clinic, are final and non-refundable.
• Once an IV infusion appointment has been confirmed, client-requested cancellations or rescheduling are not permitted.
• Failure to attend a confirmed appointment may result in forfeiture of the prepaid treatment.
• Once an IV infusion has been prepared, it cannot be reused or transferred to another client.

Clients will be informed of these conditions before completing their purchase and confirming their appointment.

6. POLICY ACKNOWLEDGMENT

By booking an appointment, including a complimentary consultation, paying a deposit, or purchasing a treatment, clients acknowledge and agree to the applicable booking, cancellation, rescheduling, and deposit conditions disclosed at the time of booking or purchase.

7. CONTACT US

To cancel or reschedule your appointment, please visit our online booking portal.

Appointments within 24 hours of the scheduled time cannot be cancelled or rescheduled online. You must contact the clinic directly at 289-921-8240. Applicable cancellation and rescheduling fees will still apply.

For any additional questions or concerns regarding your appointment, please contact the clinic directly.