REFUND, EXCHANGE & PREPAID PURCHASE POLICY

The Aesthetics Boutique Medical Spa: Refund, Exchange & Prepaid Purchase Policy

Issued by The Aesthetics Boutique  ("we", "us", "the Clinic").

Please review this policy before purchasing a treatment, package, product, gift card, voucher, membership or other prepaid service. By completing a purchase or enrolling, you acknowledge these terms. This policy works alongside your rights under Ontario consumer protection law. This policy applies to in-clinic and online purchases.

1. Completed Services and Treatments
Completed services and treatments are final sale. We do not provide refunds because of a change of mind or preference, or a decision not to continue a recommended treatment plan. Aesthetic results differ between individuals, and a specific result or duration cannot be guaranteed.
Your results matter to us. We want you to feel confident in your treatment, and your clinician will talk through realistic expectations with you before you begin. Results develop over time and are individual to each person, and some treatments take several weeks or longer to show their full effect. At your appointment, we will tell you when to expect your full results. If you have any concerns about your results, please contact us within [30] days after that point so we can arrange a follow-up assessment with your clinician. Because a treatment cannot be undone once it has been provided, the fee for a completed treatment is not refundable in cash or by reversal to your original payment method. If, after assessment, your clinician recommends follow-up care such as a touch-up or corrective treatment, we will discuss the options with you. Depending on the treatment and the products involved, follow-up care may be subject to a fee, which we will explain before we proceed.
If you have a concern after treatment, contact us at contact@theaestheticsboutique.ca so it can be reviewed. We will assess each concern individually and respond in keeping with our clinical obligations.

2. Prepaid Treatments, Packages and Account Credits
Prepaid treatments, packages, deposits applied toward a purchase and other advance purchases are non-refundable for a change of mind or dissatisfaction. If you do not wish to proceed with the originally purchased service, the unused value actually paid may be transferred to an eligible alternative service at the Clinic and kept as an account credit. Account credit is not redeemable for cash. Any price difference for a higher-priced service is payable before treatment.
For a partially used package, treatments already provided are valued at our regular (non-promotional) price, and any remaining credit is the amount paid less that value. For example, if a package of three treatments is purchased for $450 (regular price $200 each) and two treatments are used, those two are valued at $400, so $50 remains as account credit. Completed treatments cannot be refunded or converted to credit. Any alternative treatment must be clinically appropriate and available at the time of booking.

3. Products
Change of mind. Product purchases are final sale. We do not provide refunds or exchanges because of a change of mind or preference, or a decision after purchase that the product is not suitable. Our team is always happy to answer your questions and talk through recommendations before you purchase, so you can choose with confidence.
Product reaction or concern exchange. If you believe a product purchased from us caused a reaction, or you have a concern about the product, stop using it and contact us at contact@theaestheticsboutique.ca within 30 days of purchase. We will review the concern. If the reaction or concern is reasonably assessed as associated with the product, we will offer a one-time exchange for another product of equal or greater value. Any price difference is payable by you. If the replacement costs less, the difference remains as account credit and is not refunded. Please provide proof of purchase and bring the product and its packaging for assessment.

4. Gift Cards and Vouchers
Dollar-value gift cards. Gift cards with a stated dollar value do not expire. They are non-refundable and not redeemable for cash. We are not responsible for lost, stolen or misused cards.
Service-specific vouchers. A voucher issued for a particular service (rather than a dollar amount) is redeemable only for that service. It is valid for [24] months from the purchase date, and this expiry will be shown at purchase. Vouchers are non-refundable and not redeemable for cash.

5. Bonuses, Gifts with Purchase and Promotional Items
Bonus items, gifts with purchase, promotional cards or credits, complimentary treatments and discounts have no cash value, cannot be exchanged, redeemed separately or combined unless stated, and are non-transferable. A promotional card or credit issued free of charge or as an incentive with a qualifying purchase expires [12] months after issue, as stated when it is issued. If the qualifying purchase is refunded, credited or reversed, the related bonus is forfeited or its value deducted.

6. Promotional Offers and Pricing
Promotional offers apply only to purchases made within the promotion period stated in the offer. Promotional pricing is not retroactive, and we do not adjust the price of a purchase made before or after the promotion period. Offers cannot be combined unless stated. Promotion terms, including dates and exclusions, are shown in the offer itself. Where a promotional package is partially used, remaining credit is calculated as described in Section 2.

7. Giveaways and Prizes
Giveaway and contest prizes must be redeemed within 12 months of the date the prize is awarded, or they expire with no compensation. Prizes have no cash value, are non-transferable, and may not be substituted unless we agree. Contest rules (including eligibility, number and value of prizes, and how winners are selected) are posted with each contest.

8. VIP Membership
Fees and minimum term. VIP membership is a 12-month commitment and cannot be cancelled before the 12 months are complete. The first six months of fees are paid up front at enrollment, and the second payment, for the remaining six months, is due at the six-month mark. After the first 12 months, you may choose to continue your membership on the same terms, with fees paid six months in advance.

Cancellation. Once your 12-month commitment is complete, you may cancel by email to contact@theaestheticsboutique.ca with [30] days' notice. Membership fees for the 12-month commitment remain payable if you stop using your membership. Membership fees are non-refundable, and if you cancel during a prepaid six-month period, your membership continues until the end of that period. A copy of your membership agreement will be provided to you at enrollment.
Birthday bonus. The birthday bonus is available to members whose membership is active and in good standing. It must be redeemed within your birthday month, cannot be carried over, deferred, exchanged or redeemed for cash, and is forfeited if not used in that month.
Other member benefits. Member pricing and perks are available only while your membership is active.

9. Online Orders and Third-Party Payments
Online product orders are final sale, subject to this policy. We do not ship products. When your order is ready, we will contact you to arrange pick-up at the Clinic. If your order is incorrect or you have a concern, please contact us as soon as possible with your order details so we can look into it. This policy applies regardless of payment method. If you use a third-party financing provider, your financing agreement is separate and subject to its own terms.

10. Questions
Please contact The Aesthetics Boutique Medical Spa before purchasing if you have questions about this policy or a product or treatment at contact@theaestheticsboutique.ca